This privacy policy explains how JTEC Training Ltd collects, uses and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Who we are
JTEC Training Ltd is the data controller responsible for your personal data.
Registered Office:
The Hart Shaw Building
Europa Link
Sheffield Business Park
Sheffield
S9 1XU
Email: info@jtectraining.com or jtectrain@gmail.com
Registered Company Number: 9795657
Our website address is: http://jtectraining.com.
This policy describes how we “JTEC Training Ltd” collect and process your personal data. This policy applies to the products and services offered. Your privacy is extremely important to us and we are committed to offering you a safe and hassle free experience using our services. JTEC Training are data controllers (who are responsible under GDPR for determining how personal data is processed) and data processors (who process data on behalf of a data controller). As an approved Partner we process data on behalf of the Partner’s we work with. We do not use your data for any purpose other than the following:-
What personal data we collect and why we collect it
JTEC Training work with partners who provide examination and certification services. We will collect your personal data (including name, address, email address, phone number, photo ID, previous qualifications, learning difficulties and disabilities) to confirm your identify, deliver qualifications, provide additional support where required and ensure the validity of the examination process. We may use this data for internal research and quality assurance purposes to ensure integrity of the courses we deliver. We are an approved partner with Peoplecert, ILX and JCP, along with a range of Colleges and other approved Training providers. We ensure that we meet their partner and test centre requirements for processing your data. We will share your data with third parties and they will share with us in the following circumstances:-
How We Collect Your Data
We collect personal data when you:
- submit enquiries via our website
- complete forms via Facebook or Instagram
- register for free masterclasses
- contact us by phone, email, or other means
We may also collect information automatically when you visit our website using cookies or similar technologies, subject to your consent where required.
How we collect and use your personal data
- If we have obtained your valid consent to do so
- To book your exams
- To receive your exam results
- To share your exam results with other third parties (e.g. Job Centre, Employer or other provider/body where your course has been funded)
- When we are required to by law or court order, or by a regulatory or governmental authority legally authorised to request such disclosure
- If you are suspected and/or investigated for examination malpractice
Online proctoring via Peoplecert
- Peoplecert offers examinations through the online proctoring services, for Users who wish to take an online exam at a preferred time and location (i.e. almost anywhere they have internet access) The service records the exam session (video, sound and User’s computer desktop), ensuring its security and integrity. Recordings are retained by Peoplecert for 1 year to provide a record of examination integrity.
Online accounts with Peoplecert
- Peoplecert require all candidates must have an online account with Peoplecert, which is created and accessible via the Peoplecert website. Your account contains some or all of your personal data that we hold about you, and makes it easier for you to use their services. You may request deletion of your Account at any time by emailing dataprotection@peoplecert.org although this may reduce our ability to provide services.
Online training portal with ILX
- For candidates who are provided with access to the online course portal will have their data used in the form for name and email address for the account to be set up. Access will be provided for 12 months from the date of issue.
Comments
When visitors leave comments on the site or Facebook group page we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website or Facebook Group Page, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Enquiries and Lead Forms
When you submit an enquiry or form, we collect your:
name
email address
mobile number
enquiry details
We use this information to contact you by email and SMS to:
respond to your enquiry
provide masterclass links
send course information
follow up on booking training
share relevant offers related to your interest
These communications are part of the service you requested.
Website enquiries and contact forms
When you submit an enquiry via our website, we collect the information you provide (such as your name, email address, mobile telephone number and message).
We will use these details to respond to your enquiry and provide information about our training services. This may include contacting you by email or SMS (where a mobile number is provided) to:
respond to your enquiry
provide links, access details or information relating to a free masterclass or course you have shown interest in
follow up with you regarding next steps for booking training or accessing our services
provide relevant information about courses, services or offers directly related to the subject of your initial enquiry or expressed interest
By submitting your details, you agree that we may contact you by email or SMS for these purposes. These communications are considered part of your enquiry and the services you have requested.
If you no longer wish to be contacted in relation to your enquiry or requested services, you can ask us to stop at any time.
We will not send ongoing marketing communications by email or SMS unless you have provided your consent or unless we are otherwise permitted to do so under applicable law. You can opt out of marketing at any time.
Facebook / Instagram lead forms
When you submit a form via our Facebook or Instagram adverts (including registration for a free masterclass or a contact request), we collect the information you provide, such as your name, email address and mobile telephone number.
We use this information to contact you by email or SMS in relation to the service or event you have requested. This may include:
sending joining links and information for a free masterclass
responding to your enquiry
contacting you regarding next steps for booking training
providing relevant information, updates or offers relating to the course, service or subject area you have expressed an interest in
These communications are made in response to your request or expression of interest and are relevant to the services you have enquired about.
By submitting your details, you agree that we may contact you by email or SMS for these purposes. These communications are considered part of your enquiry and the services you have requested.
If you no longer wish to be contacted in relation to your enquiry or requested services, you can ask us to stop at any time.
We will not send ongoing marketing communications by email or SMS unless you have provided your consent or unless we are otherwise permitted to do so under applicable law. You can opt out of marketing at any time.
Marketing Communications
We may use your personal data to send you communications about our training services. The way we contact you and the type of communication you receive will depend on how you have interacted with us and your preferences.
Service-related communications
We may contact you by email and SMS to:
Respond to your enquiry
Provide training information
Follow up on bookings
Send relevant course offers
Service and enquiry-related communications
Where you have submitted an enquiry, registered for a free masterclass, or otherwise expressed interest in our services, we may contact you by email or SMS to:
Respond to your enquiry
Provide access to, or information about, a free masterclass or course
Follow up regarding next steps for booking training
Provide relevant information, updates or offers relating to the course or subject area you have expressed interest in
These communications are considered part of the service you have requested or your enquiry and may be sent without separate marketing consent, where permitted by law.
Direct marketing (including newsletters & promotions)
Where you have given your consent, we may contact you by email and SMS with:
Newsletters
Updates
Promotions
Offers
Marketing campaigns (including unrelated services)
Direct marketing communications
We will only send you direct marketing communications (such as newsletters, promotional campaigns, or information about services outside your original enquiry or area of interest) by email or SMS where:
you have provided your consent; or
we are otherwise permitted to do so under applicable law (for example, where a “soft opt-in” applies to similar services).
Your rights and choices
You have the right to object to or opt out of direct marketing at any time. All marketing communications will include a clear and simple way to unsubscribe or opt out.
You can also request to stop receiving communications by contacting us at info@jtectraining.com. We will act on your request promptly.
Consent
Consent is obtained via a clear opt-in (e.g. completion of Facebook or Instagram form, website contact form).
It covers email, telephone and SMS marketing.
Where you interact with our adverts on Facebook or Instagram, Meta may also process your data in accordance with its own privacy policies. We recommend reviewing Meta’s privacy information for further details.
Your rights
You can opt out at any time by:
Replying/clicking unsubscribe in emails
Replying STOP to SMS
Contacting us at info@jtectraining.com
If you have opted in to receive marketing communications from JTEC Training, we may occasionally contact you via various means (e.g. email, SMS, telephone) to inform you of new products and services, and other JTEC Training developments. Partners are not permitted to use your data for marketing or similar purposes, unless you have provided them with specific consent. You have the option of opting out of such communications at any time, by using the “unsubscribe” links in the communications or by contacting us at info@jtectraining.com
- If you have given your consent for your personal data to be used for marketing purposes we will gain this in writing and it will only be used for the purpose you agree (e.g. for Facebook marketing, brochures, testimonials etc.)
If you have given your consent for your personal data to be used for marketing purposes we will gain this in writing and it will only be used for the purpose you agree (e.g. for Facebook marketing, brochures etc.)
We will only send broader or ongoing marketing communications (for example, newsletters or unrelated promotions) where you have provided your consent or where we are otherwise permitted to do so under applicable law. You can opt out of marketing at any time.
Contact forms
By completing the contact forms with your personal details, you agree for us to contact you via email, telephone and SMS in regards the relevant product or service you request information on. If you wish to opt out you can do this at any time.
Surveys
- We will run surveys at the end of your course to request information from users to assist us to improve our products, surveys and operating practices. Participation is voluntary and personal data provided in survey responses will be strictly confidential. The results of the surveys may be aggregated and anonymised, and such anonymised information may be shared with third parties.
Lawful Basis
We process data under:
Legitimate interest (enquiries)
Pre-contract steps
Contract
Legal obligation
Consent (marketing)
Data Sharing and Retention
|
Purpose |
Data |
Shared With |
Lawful Basis |
Retention |
|
Enquiries |
Contact details |
Internal staff / CRM |
Legitimate interest |
Up to 12 months |
|
Masterclasses |
Name + contact info |
Platforms (if used) |
Legitimate interest |
Up to 12 months |
|
Bookings |
Contact + history |
Internal / partners |
Contract |
Up to 12 months+ |
|
Certification |
Training records |
Exam providers |
Legal/contract |
Up to 7 years |
|
Marketing |
Email, phone |
Email/SMS systems |
Consent |
Until unsubscribed |
|
Website tracking (if enabled) |
IP, usage data |
Meta / Google |
Consent |
Per cookie settings |
Retention of personal data
The retention of personal data is required by law, JTEC Training complies with the required retention periods. In other circumstances, JTEC Training retains Personal Data for as long as necessary for the business purposes set out above. For certain specific circumstances, shorter retention periods are specified in this policy.
We will retain your information for the duration you are on programme and retain your results for 1 year. This is for quality assurance processes and to inform for future training courses. This will be used for profiling purposes.
If you have provided consent for marketing purposes this will be retained for the purpose to contact you regarding new products/services or development.
Cookies and Tracking
We may use cookies to:
Improve website performance
Understand usage
Support marketing and advertising
Where required, we will ask for your consent before using analytics or advertising tools (e.g. Meta Pixel, Google Analytics).
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
- JTEC Training uses cookies on its websites to optimise user experience, enhance security and combat fraudulent and malicious web activity. These cookies contain information about your login status. You can adjust your browser settings or refuse or limit cookies. However, if you do not accept cookies, you may not be able to use parts of our website.
Analytics
We also use Google Analytics to improve the content and functions of our website. The Google AdWords is used to provide customised advertisements to suit needs and preferences. Google anonymously collects information such as age, gender, geographical location, webpage views and visits to other websites, including using cookies. You can manage cookie preferences through your Google account, by going to Google Account settings and editing your preferences. To opt out of being tracked by Google Analytics, you can install the relevant browser add-on available at https://tools.google.com/dlpage/gaoptout
Cookies, Analytics and Advertising Technologies
We use cookies and similar technologies on our website to improve your experience, analyse website performance, and support our marketing activities.
Cookies are small text files stored on your device which help us understand how users interact with our website and enable certain features to function correctly.
We may use the following categories of cookies and technologies:
Strictly necessary cookies
These are required for the operation of our website and cannot be switched off.
Analytics cookies
These allow us to recognise and count visitors and understand how users move around our website, helping us improve functionality and performance (for example, via tools such as Google Analytics).
Advertising and marketing technologies
We may use advertising and tracking technologies provided by third parties (such as Meta (Facebook and Instagram)) to measure the effectiveness of our advertising and understand how users interact with our ads and website.
These tools may collect information such as pages visited, actions taken on our website, and interactions following engagement with our adverts.
We will only use non-essential cookies and tracking technologies (including advertising tools) where you have given your consent through our cookie banner or settings.
You can manage or withdraw your consent at any time through your browser settings or our website cookie controls.
Where you interact with our adverts on Facebook or Instagram, Meta may also process your data in accordance with its own privacy policies. We recommend reviewing Meta’s privacy information for further details.
We may also collect information automatically when you visit our website using cookies or similar technologies, subject to your consent where required.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Third Party Services and Sites
JTEC Training works in collaboration with a range of Partners. JTEC Training may contain links to other third party websites. JTEC Training are not responsible for the privacy practices or the content of any third party services and websites. For information on other organisations’ practices, you should consult their individual privacy policies.
Data Retention
We retain data only as long as necessary for business or legal purposes. Please see above
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
- The retention of personal data is required by law, JTEC Training complies with the required retention periods. In other circumstances, JTEC Training retains Personal Data for as long as necessary for the business purposes set out above. For certain specific circumstances, shorter retention periods are specified in this policy.
- We will retain your information for the duration you are on programme and retain your results for 1 year. This is for quality assurance processes and to inform for future training courses. This will be used for profiling purposes.
- If you have provided consent for marketing purposes this will be retained for the purpose to contact you regarding new products/services or development.
Your Rights
You can:
Access your data
Correct it
Request deletion
Object to processing
Withdraw consent
Object to marketing
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
- You have the right to access, correct or delete your Personal Data. However, you acknowledge and accept that upon deletion of specific personal data, certification validation and other services provided by our Partners may not be available. You have under EU law, rights to restriction of processing of your personal data and the portability of your personal data to other service providers. To exercise these rights, please email info@jtectraining.com
Where we send your data
Visitor comments may be checked through an automated spam detection service.
We send your data to Third Party Partners that we work with on your behalf for exam registration and certification purposes and to provide results to those who have funded your course, such as JCP, employers and other bodies who fund your training.
Additional information
Cross-Border Transfer
- We aim to comply with the data protection law in all countries where we do business, including the laws of the European Union.
Rights regarding your personal data
- You have the right to access, correct or delete your Personal Data. However, you acknowledge and accept that upon deletion of specific personal data, certification validation and other services provided by our Partners may not be available. You have under EU law, rights to restriction of processing of your personal data and the portability of your personal data to other service providers. To exercise these rights, please email info@jtectraining.com
Data security and integrity
- We use appropriate technical and organisational measures to protect Personal Data from unauthorised use, access, disclosure, alteration and destruction.
Amendments to policy
- JTEC Training may revise this policy to reflect any changes in products/services, legislation changes or for other reasons. If we do make any changes we will advise you via email. You will be bound by any changes when you use JTEC Training services after we have provided notice of such changes. You do have the option to opt out at any time. See section above on your rights regarding your personal data.
Complaints
You can contact:
Information Commissioner’s Office (ICO)
www.ico.org.uk
0303 123 1113
Questions and Complaints
- If you have any questions or complaints relating to this policy, or your personal data that JTEC Training holds, please email info@jtectraining.com You also have the right to complain to the data protection authorities in your country regarding the processing of personal data (e.g. the EU General Data Protection Regulation or relevant privacy laws of other countries).
